Solutions tailored to your Business
We have a solution for all business sizes and needs. Our packages are flexible so you don't need to be. Drive solutions for your customers and agents alike with packages that scale with you.
| Products / Features | AI Readiness & Compliance |
Automation Testing |
Agent Assist |
Chat Powered by Cognigy |
|---|---|---|---|---|
| Hoot Ingestion Framework | ||||
| Hoot Retrieval Framework | ||||
| Hoot Quality Framework | ||||
| Hoot Direct | ||||
| Hoot Chat | ||||
| Hoot Evaluator | ||||
| Hoot Optimiser |
HOOT Automation Testing
1.
Connect the Hoot framework to your chat provider using standard API interfaces
2.
Execute the extensive Hoot questions specific to your vertical against your existing ChatBot
3.
Evaluate responses using the Hoot Confusion Index, highlighting errors and content gaps
4.
Hoot provides targeted advice on improving your content and comparison reports showing where responses change
Embed Hoot into your change management process, providing fast automated quality releases.
Validate your content and provide an assessment of risk areas.
Recommendation report defining problem areas to improve the response.
Difference engine provides targeted report outlining where changes have been detected.
HOOT Evaluation
Comparison
Quickly understand the variation between settings, versions, and results to effectively manage change.
Confusion Index
Assess tests with no expected result using AI Tools and Hoot evaluation methods to measure your Bot consistency.
Usage Report
Hoot will evaluate which documents provide responses to the test cases, giving you a true understanding of document importance.
Coverage Map
Using tagging and categorization, Hoot can assess Test Case coverage against your document collection.
HOOT Agent Assist
1.
Natural Language "Chat" interactions on your agent desktop
2.
A single shared document repository that's available to rest of company
3.
Fast search of all documentation providing high confidence level on response
4.
Minimal ongoing training for new policies and documents as live library
Reduce training cost of Agents for new products and product changes.
Single source of truth, ability to update docs real-time, regular monitoring and measurements.
Coupled with the Hoot Evaluation, you can model, measure and significantly reduce agent AHT.
Eliminate conflicting data points and ensure accurate, updated date to assist agents and customers.